Skip to main content

Report highlights

Operational challenges such as slow decision times (43%), lack of tracking across customer journeys (42%) and complaints handling (39%) are the three biggest friction points in the customer and introducer journey.

Nearly half of the sector’s total IT spend is consumed by maintenance of legacy systems.

Only a quarter of respondents consider themselves an early adopter of new technologies such as AI.

Contributors

Lee Rhodes

Commercial Director for
Asset Finance at Aldermore

John Phillipou

Managing Director – SME Lending at Paragon and Chair of the Finance and Leasing Association (FLA)

Debbie McKay

Sales Director at
MotoNovo Finance

Jim Higginbotham

Chief Executive at the National
Association of Commercial
Finance Brokers (NACFB)

Naeem Ghauri

Founder and President of
NETSOL Technologies

Richard Howard

Advisory Board Member at
NETSOL Technologies

Jason Hurwitz

Sales Director, Europe
at NETSOL Technologies

Andy Page

Senior Client Consultant, Europe
at NETSOL Technologies

Dario Morelli

Vice President of Artificial Intelligence
at NETSOL Technologies

“AI has been on many boards’ agendas for some time. They haven’t feared not taking action, but for quite a few businesses, it remains on the back burner.”

“But the speed with which new firms can launch and the technology they can deploy instantaneously without the drag of a legacy system, means that decisions around tech adoption are probably accelerating – they used to be able to put it off, but they simply cannot afford to now.”

John Phillipou

Managing Director – SME Lending at Paragon and Chair of the Finance and Leasing Association (FLA)

Close Menu

About Salient

The Castle
Unit 345
2500 Castle Dr
Manhattan, NY

T: +216 (0)40 3629 4753
E: [email protected]